About

FAQ

• Where is the store based?

  Texas City, TX

• What's the 4% fee charged for?

  This is the fee Paypal charges for using they're services which protects the Buyer and Seller.

• How long will it take to receive my order?

  Credit and Debit payments process fastest, once payment has posted to VirginHairbyKisha's Account.Orders are Shipped Thur DHL Shipping which takes 3-5 buiness days.

• Do you accept orders placed outside of the US?

  Yes We Are Able Ship Outside USA, and it's FREE. Email [email protected] A Pay Pal Invoice Will Be Needed To Complete Your Order.

• What is virgin hair?

  Refers to hair that is completely unprocessed, with cuticle intact.Hair has not been permed, dyed, colored, bleached, chemically processed in any way.

• How many ounces are in each bundle?

  Each bundle is between 3.5-4 ounces.

• Do you accept checks?

  Yes, Processing checks takes 3-5 business days. Orders will not be processed or shipped until payment post.Avoid paying check being it slows the shipping process.

• Do you offer wholesale prices?

  Yes, wholesale prices are offered on orders of 10 or more items purchased. Please Contact [email protected] with all inquiries on wholesale orders.

• What dose Cuticle Intact Mean?

  The cuticle of the hair is the outside protective layer of a hair strand. The protein scales of the cuticle overlap to lock moisture within the hair strand.

• Brazilian Texture

  Brazilian hair is coarse in texture and heavy in density.

• Peruvian Texture

  Peruvian is coarser and thicker than Brazilian hair.

• Indian Texture

  Indian Hair is good if you want shiny, straight hair. It is very easy to straighten Indian hair. The hair is thick, coarse and shinny.

• How should I care from my extensions?

  Keep the hair clean by washing once or twice a week with warm or cool water.
  Wash the hair immediately after swimming, spa, and exercise. When dirt and sweat accumulate, hair will tangle.
  Reduce the amount of stress on the hair and weft by making a couple of big braids when going to sleep, swimming or exercising (comb through the hair before making braids).
  Never sleep on wet hair. Make sure your hair is completely dry before going to bed.
  Make sure to brush the hair daily and always start from the ends and work your way up. Hair care tips will be emailed with invoices.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.